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.2s}.tickets-submit-btn:hover:not(:disabled){background:var(--accent-dark)}.tickets-submit-btn:disabled{opacity:.65;cursor:not-allowed}.tickets-sidebar{display:flex;flex-direction:column;gap:24px}.tickets-list-card,.tickets-guide-card{padding:26px;border-radius:22px}.tickets-list-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:16px}.tickets-list-title{margin:0;font-size:18px;font-weight:800;color:var(--text-primary)}.tickets-list-count{font-size:13px;font-weight:800;color:var(--accent);flex-shrink:0}.tickets-filter-row{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:14px}.tickets-filter-pill{display:inline-flex;align-items:center;justify-content:center;height:30px;padding:0 12px;border-radius:100px;border:1px solid var(--border);background:var(--bg-card);color:var(--text-secondary);font-size:12px;font-weight:800;font-family:inherit;cursor:pointer;transition:background .2s,border-color .2s,color .2s}.tickets-filter-pill.is-active{background:var(--accent-soft);border-color:var(--accent-light);color:var(--accent-dark)}.tickets-side-list{display:flex;flex-direction:column;gap:12px;max-height:420px;overflow-y:auto}.tickets-side-item{display:flex;flex-direction:column;gap:10px;width:100%;padding:16px;border:none;border-radius:14px;background:var(--bg-base);text-align:left;font-family:inherit;cursor:pointer;transition:background .2s,box-shadow .2s}.tickets-side-item:hover{background:#eef2f7}.tickets-side-item-top{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.tickets-side-item-title{margin:0;font-size:14px;font-weight:800;color:var(--text-primary);line-height:1.35}.tickets-side-item-status{font-size:12px;font-weight:800;flex-shrink:0}.tickets-side-item-status.is-pending{color:var(--accent)}.tickets-side-item-status.is-replied{color:#7c3aed}.tickets-side-item-status.is-closed{color:var(--accent-green)}.tickets-side-item-meta{margin:0;font-size:12px;color:var(--text-muted)}.tickets-side-empty{padding:28px 12px;text-align:center;color:var(--text-muted);font-size:13px}.tickets-guide-title{margin:0 0 16px;font-size:18px;font-weight:800;color:var(--text-primary)}.tickets-guide-item{display:flex;align-items:flex-start;gap:12px;width:100%;padding:0;margin-bottom:16px;border:none;background:transparent;text-align:left;font-family:inherit;cursor:pointer}.tickets-guide-item:last-child{margin-bottom:0}.tickets-guide-icon-wrap{display:flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:12px;background:var(--accent-soft);color:var(--accent);flex-shrink:0}.tickets-guide-item-title{margin:0 0 3px;font-size:14px;font-weight:800;color:var(--text-primary)}.tickets-guide-item-sub{margin:0;font-size:12px;color:var(--text-secondary);line-height:1.4}.tickets-detail-meta{display:flex;flex-wrap:wrap;gap:10px;margin-bottom:16px}.tickets-detail-attach{margin-bottom:16px;padding:14px 16px;border-radius:12px;border:1px solid var(--border);background:var(--bg-base)}.tickets-detail-attach-title{margin:0 0 10px;font-size:13px;font-weight:800;color:var(--text-primary)}.tickets-detail-attach-list{display:flex;flex-direction:column;gap:8px}.tickets-detail-attach-name{display:inline-flex;align-items:center;gap:6px;font-size:13px;color:var(--text-secondary);word-break:break-all}.tickets-chat{display:flex;flex-direction:column;gap:12px;max-height:420px}.tickets-chat-messages{flex:1;min-height:0;overflow-y:auto;padding:10px;background:var(--bg-base);border-radius:12px;max-height:300px}.tickets-message-item{margin-bottom:16px}.tickets-message-item.is-user{text-align:right}.tickets-message-header{margin-bottom:4px;font-size:12px;color:var(--text-muted)}.tickets-message-content{display:inline-block;max-width:78%;padding:12px 16px;border-radius:16px;word-break:break-word;white-space:pre-wrap;line-height:1.4;font-size:14px}.tickets-message-item.is-user .tickets-message-content{background:var(--accent);color:#fff;text-align:left}.tickets-message-item.is-admin .tickets-message-content{background:var(--bg-card);color:var(--text-primary);border:1px solid var(--border)}.tickets-reply-box{padding-top:8px;border-top:1px solid var(--border)}.tickets-reply-actions{margin-top:10px;display:flex;justify-content:flex-end;gap:10px}.tickets-external-notice{max-width:720px;margin:40px auto;padding:40px 24px;border-radius:20px;border:1px solid #fde68a;background:#fffbeb;text-align:center;color:#92400e;font-size:16px}@media(max-width:1100px){.tickets-workspace{grid-template-columns:1fr}.tickets-type-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:768px){.tickets-form-card,.tickets-list-card,.tickets-guide-card{padding:22px 18px}.tickets-type-grid{grid-template-columns:1fr}.tickets-page-head{flex-direction:column}}html,body{background-color:#f5f5f5!important;margin:0!important;padding:0!important;width:100%!important;height:100%!important;overflow-x:hidden}#app{font-weight:400;width:100%;height:100vh;background-color:#f5f5f5}a,.green{text-decoration:none;color:#00bd7e;transition:.4s;padding:3px}@media(hover:hover){a:hover{background-color:#00bd7e33}}@media(min-width:1024px){body{display:flex;place-items:center;margin:0;padding:0}#app{width:100%;height:100vh}}